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Service Rates
Our rates are updated annually. Contact us for our current rates. Travel reimbursement is outlined as follows:
- Local (0-25 miles): No travel fee, on-site time billed at regular hourly rates.
- Drive (+25 miles): One-way travel billed, on-site time billed at regular hourly rate.
- Fly: Call to speak with an associate.
- Expenses: Direct charges like airfare, hotel, and other incidentals billed separately.
Common Issues Outside Our System
We’re always here to help—especially if you’re a ClientCare 365 member. But if you're not yet enrolled, or just want to rule out a quick fix, here are common external issues worth checking:
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Internet Provider — Neighborhood outages from storms or extreme weather are often the root cause. A quick check with your provider can confirm.
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Streaming Services — Music or TV not loading? Services like Sonos or Spotify occasionally go down. Most offer real-time status updates and support resources.
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HVAC Systems — If heating or cooling isn’t working, the issue is often with your HVAC system itself—not your smart thermostat. Your HVAC contractor is usually the best first call.
Become a Member
Every luxury system needs expert support. ClientCare 365 ensures you're covered—before an issue ever arises. Enjoy 24/7 access to remote service, proactive system checks, and priority service.
Philadelphia: (215) 988-7771
Manhattan: (212) 706-2600
NJ Beaches: (609) 604-2700
Miami: (305) 909-8770
2019 Walnut Street